Resume
This work is cataloged in the Scientific Portal. Officially published in Advances in Marketing, Customer Relationship Management, and E-Services (2024). Referenced as: "Tavares, Mariana Carapêto; Anastácio, Inês de Jesus; Leandro, Alexandra; Bacalhau, Lara Mendes; Barbosa Sousa, Bruno. Corresponding author: Bacalhau, Lara Mendes".
The complete abstract and full text can be accessed directly at the official DOI: https://doi.org/10.4018/979-8-3693-2165-2.ch010