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Book chapter Scopus Source The journal / series is indexed in Scopus (SCImago list). The article itself has not been verified. 3 Citations Quartil Q4

Customer Relationship Management Systems – Reasons Why Many Municipalities Do Not Have Them

Duque, Jorge , Varajão, João , Filipe, Vitor , Cruz-Cunha, Maria Manuela
ISLA — Instituto Politécnico de Gestão e Tecnologia
Communications in Computer and Information Science, 2010 Published by: Springer Berlin Heidelberg
DOI: 10.1007/978-3-642-16402-6_14

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Abstract
Abstract not provided by the author or the indexing source.

Keywords

#customer relationship management #CRM systems #municipalities #local government #public service delivery #citizen-government relations #technology adoption barriers #Portuguese municipalities #Personalization #Portuguese #business #Knowledge Management #Process management #Government (linguistics)

Bibliographic Details

Publication Type Book chapter
Publication Year 2010
Journal / Conference / Work Communications in Computer and Information Science
ISSN 1865-0929
ISBN 9783642164019
Publisher Springer Berlin Heidelberg
Publication Status Published
Quartile (SCImago) Q4
Scopus Indexing Indexed source (via SCImago)

ISLA Authors & Affiliations

J
Jorge Manuel Pereira Duque
jorge.duque@islagaia.pt ID: FD15-6377-8559
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