Marcos, A. & Antunes, A. (2018). Loyalty antecedents in banking services. Antecedentes da lealdade em serviços bancários. Portuguese Journal of Finance, Management, and Accounting, 4 (7), 3-36.
Marcos, Anabela,Antunes, Andreia
ISLA — Instituto Politécnico de Gestão e Tecnologia
Portuguese Journal of Finance, Management and Accounting., Volume 4, Issue 7, 2018, pp. 3–36
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