Marcos, Anabela & Coelho, Arnaldo (2022). Service quality, customer satisfaction and customer value: holistic determinants of loyalty and word-of-mouth in services. The TQM Journal, 34(5), 957-978. https://doi.org/10.1108/TQM-10-2020-036.

Resume

This work is cataloged in the Scientific Portal. Officially published in The TQM Journal (2022). Referenced as: "Marcos, Anabela Maria Bello de Figueiredo; Coelho, Arnaldo Fernandes de Matos".

The complete abstract and full text can be accessed directly at the official DOI: https://doi.org/10.1108/tqm-10-2020-0236

Bibliographic & Editorial Details

Venue / Journal / Book The TQM Journal

Volume & Issue Vol. 34 (No. 5)

Pagination Pages 2391 - 2424

Role Author

Official Identifiers

DOI: 10.1108/tqm-10-2020-0236

Discovery of Co-authors & Ciência ID

Authors itemized in work citation:

Marcos, Anabela Maria Bello de Figueiredo; Coelho, Arnaldo Fernandes de Matos

Other Related Publications

Journal article • 2026

Artificial Intelligence in Support of Teaching: Predictive Models and Adaptive Systems for Personalising Learning

Journal article • 2026

Comparative Analysis of Ensemble Machine Learning Models for Risk-Oriented Monitoring of Military Procurement

Journal article • 2026

Marcos, Anabela & Coelho, Arnaldo (2022). Service quality, customer satisfaction and customer value: holistic determinants of loyalty and word-of-mouth in services. The TQM Journal, 34(5), 957-978. https://doi.org/10.1108/TQM-10-2020-036.

Resume

Bibliographic & Editorial Details

Official Identifiers

Discovery of Co-authors & Ciência ID

Other Related Publications

Artificial Intelligence in Support of Teaching: Predictive Models and Adaptive Systems for Personalising Learning

Comparative Analysis of Ensemble Machine Learning Models for Risk-Oriented Monitoring of Military Procurement

AI-Powered Vehicle Image Recognition Model for Sustainable and Smart Urban Traffic Management

Export Bibliographic Citation