Explanatory Model of Adoption, Development and Utilization of Administrative Workflow Systems

With this article the authors intend to present an explanatory model about the process of adoption, development and deployment of workflow systems and the resulting organizational changes. Throughout the article they highlight major internal and external factors that influence the organization, adoption and development of the workflow system. The model, the factors and organizational changes introduced in this article emerged from the literature review and two case studies. The results of the literature review led to the definition of the concepts and subjects that were developed in the case studies. The first case consisted of a longitudinal study where the authors followed the process of adoption and development of a workflow system in a company. The second case study consisted of a post-implementation workflow system - retrospective study.