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Good Practices in E-Government Accessibility: Lessons From the European Union

Almeida, F. , Monteiro, José Augusto
ISLA — Instituto Politécnico de Gestão e Tecnologia
2020
DOI: 10.4018/978-1-7998-3479-3.ch104

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Abstract
This chapter looks to the accessibility good practices that should be adopted in the development of e-Government platforms. To this end, accessibility issues and implemented good practices in e-government services portals of the Top-4 countries in the overall e-Government Benchmark 2017 are comparatively analyzed. Despite the recognized work of those countries in the digitization of public services and the existence of relevant good practices, there are still relevant issues in accomplishment accessibility standards, particularly in the structuring of websites, the use of alternative text to images and videos, the adoption of alternatives to flash technology and the use of high contrast colors.

Keywords

#e-government accessibility #Web accessibility #government websites #accessibility standards #alternative text #video captions #digitization of public services #Digitization #Structuring #Government (linguistics) #e-Government #Work (physics) #Best practice #Public relations #business #Benchmark (surveying)

Bibliographic Details

Publication Type Book chapter
Publication Year 2020
ISSN 2331-7701
ISBN 9781799834793 9781799834809
Publication Status Published

ISLA Authors & Affiliations

J
José Augusto de Araújo Monteiro
jose.monteiro@islagaia.pt ID: CB1B-9B24-BFE9
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