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An exploratory analysis of internal communication in times of the COVID-19 pandemic

Patrícia Gomes , Eulália Santos , Elisete Martins

ISLA — Instituto Politécnico de Gestão e Tecnologia

Global Business and Organizational Excellence, 07 2023

AbstractCommunication is a key element for the success of any organization. The present study aims to construct and validate a scale of perception of internal communication. It is also intended to assess whether there are differences in internal communication between employees who are teleworking and those who are in‐person work in times of the COVID‐19 pandemic. The methodology used is quantitative in nature based on a questionnaire survey, with the sample consisting of 837 Portuguese individuals in a work context. The results show that the structure of the scale of perception of internal communication is composed of three factors: organizational information, communication with supervisors, and communication between colleagues. The perception of internal communication in the factor organizational information showed higher levels in workers who are in telecommuting situations. It is hoped that this work will enrich the academy and enable managers to use communication more effectively so that the organizations they manage become more competitive.

Keywords

#Internal communication #COVID-19 pandemic #Remote work #scale development #organizational information #superior-subordinate communication #employee perceptions #in-person work #Telecommuting #Internal communications #Perception #Context (archaeology) #Organizational communication #Scale (ratio) #Exploratory factor analysis #Work (physics)

Bibliographic Details

Publication Type Journal article

Publication Year 2023

Journal / Conference / Work Global Business and Organizational Excellence

Quartile (SCImago) Q1

Scopus Indexing Indexed source (via SCImago)

ISLA Authors & Affiliations

An exploratory analysis of internal communication in times of the COVID-19 pandemic

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Keywords

Bibliographic Details

ISLA Authors & Affiliations