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The Integration of Information Systems Shared Services Center with E-learning for Sharing Knowledge Capabilities

Pinto, Agostinho Sousa

ISLA — Instituto Politécnico de Gestão e Tecnologia

Procedia Technology, 2013

Continuous learning became a fundamental element in any organization as a tool for managing development, sustainability and innovation from knowledge capabilities. In this paper, we start by describing the combination of two phenomenon’, Shared Service Center (SSC) and E-Learning that expand the knowledge capabilities. Then, we produce a conceptual model for developing a continuous learning organization. This model conceptualizes and integrates SSC as managing the organizational knowledge and memory repository and E-Learning as the enhancer for a pull and push communication process. Then, from the conceptual model, we mathematically deduct a Δ (Delta) factor. This factor presents characteristics that allow its use for determining the viability of the continuous learning from sharing knowledge capabilities.

Keywords

#shared service centers #Online Learning #knowledge sharing #continuous learning #Organizational knowledge management #institutional memory #Conceptual model #learning organization #Organizational communication #knowledge capabilities #Knowledge Management #Organizational learning #Process (computing) #Computer science

Bibliographic Details

Publication Type Journal article

Publication Year 2013

Journal / Conference / Work Procedia Technology

ISSN 2212-0173

ISLA Authors & Affiliations

The Integration of Information Systems Shared Services Center with E-learning for Sharing Knowledge Capabilities

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Keywords

Bibliographic Details

ISLA Authors & Affiliations