Journal article Quartil Q1

The role of employee emotional competence in service recovery encounters

Fernandes, T. , Morgado, M. , Rodrigues, M.A.

ISLA — Instituto Politécnico de Gestão e Tecnologia

Journal of Services Marketing, Volume 32, Issue 7, 2018, pp. 835–849

DOI: 10.1108/JSM-07-2017-0237

Resume

Abstract

Abstract not provided by the author or the indexing source.

Publication Type Journal article

Publication Year 2018

Journal / Conference / Work Journal of Services Marketing

Volume / Issue Vol. 32 (7)

Pagination pp. 835–849

Quartile (SCImago) Q1

mar@iscap.ipp.pt ID: B81C-F932-D7AE