Unpacking Customer Experience in Online Shopping: Effects on Satisfaction and Loyalty

Paulo Botelho Pires , Beatriz Martins Perestrelo , José Duarte Santos

ISLA — Instituto Politécnico de Gestão e Tecnologia

Journal of Theoretical and Applied Electronic Commerce Research, 06 09 2025

DOI: 10.3390/jtaer20030245

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Bibliographic Details

Publication Type Journal article

Publication Year 2025

Journal / Conference / Work Journal of Theoretical and Applied Electronic Commerce Research

Quartile (SCImago) Q1

ISLA Authors & Affiliations

José Duarte da Rocha Santos

jdsantos.net@gmail.com ID: 811F-A8A7-0016

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Paulo Alexandre Botelho Rodrigues Pires

paulo.botelho.pires@gmail.com ID: B31E-755A-EE9E

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SCImago Quartile Q1

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Formato APA (7ª ed.)

Paulo Botelho Pires; Beatriz Martins Perestrelo; José Duarte Santos (2025). Unpacking Customer Experience in Online Shopping: Effects on Satisfaction and Loyalty. Journal of Theoretical and Applied Electronic Commerce Research. https://doi.org/10.3390/jtaer20030245

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