The Modern Call Center: The Relationship Between Service Quality Metrics and Employee’s Performance. Amplifon Case Study

Filipa Oom do Vale , Amélia Brandão , Jorge Remondes

ISLA — Instituto Politécnico de Gestão e Tecnologia

2025

DOI: 10.1007/978-981-97-3698-0_31

Resume

Abstract

Abstract not provided by the author or the indexing source.

Publication Type Book chapter

Publication Year 2025

Quartile (SCImago) Q4

jsousa@iscap.ipp.pt ID: 2B12-E987-2233