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Conference paper

Marcos, Anabela (2019). The impact of contact personnel's characteristics on loyalty and word-of-mouth in the insurance sector. Paper apresentado nas XXXIX Jornadas Hispano-Lusas de Gestión Científica, na Universidade de Osuna, em Espanha.

Marcos, Anabela
ISLA — Instituto Politécnico de Gestão e Tecnologia
2019

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Publication Type Conference paper
Publication Year 2019
Publication Status Published

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