Marcos, Anabela & Coelho, Arnaldo (2022). Service Quality, Customer Satisfaction and Customer Value: Holistic Determinants of Loyalty and Word-of-Mouth in Services. The TQM Journal, 34(5), 957-978. https://doi.org/10.1108/TQM-10-2020-0236.

Marcos, Anabela , Coelho, Arnaldo

ISLA — Instituto Politécnico de Gestão e Tecnologia

2022

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Publication Type Journal article

Publication Year 2022

ISLA Authors & Affiliations

Anabela Maria Bello da Silveira Baptista de Figueiredo Marcos

amarcos@iscac.pt ID: 741A-5F92-B87E

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Formato APA (7ª ed.)

Marcos, Anabela; Coelho, Arnaldo (2022). Marcos, Anabela & Coelho, Arnaldo (2022). Service Quality, Customer Satisfaction and Customer Value: Holistic Determinants of Loyalty and Word-of-Mouth in Services. The TQM Journal, 34(5), 957-978. https://doi.org/10.1108/TQM-10-2020-0236..