Journal article

THE IMPACT OF CULTURE ON THE SERVICE RECOVERY PROCESS

Rodrigues, Maria Antonia , Teixeira, Maria Joao , Carvalho, Maria Amelia , Goncalves, Paulo Pinheiro

ISLA — Instituto Politécnico de Gestão e Tecnologia

PROCEEDINGS OF THE INTERNATIONAL CONFERENCE OF APPLIED BUSINESS AND MANAGEMENT (ICABM2020), 2020

Work Link

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Abstract

Abstract not provided by the author or the indexing source.

Publication Type Journal article

Publication Year 2020

Journal / Conference / Work PROCEEDINGS OF THE INTERNATIONAL CONFERENCE OF APPLIED BUSINESS AND MANAGEMENT (ICABM2020)

ameliacarvalho@iscap.ipp.pt ID: 4619-08C9-7843