A gamificação como estratégia para a melhoria da performance dos operadores de call center: estudo de caso myarena

Resume

This work is cataloged in the Scientific Portal. Officially published in Egitania Sciencia (2023). Referenced as: "Almanso, João; Basílio, Maria S.; Borralho, Carlos. Corresponding author: Basílio, Maria S.".

The complete abstract and full text can be accessed directly at the official DOI: https://doi.org/10.46691/es.v1i32.157

Bibliographic & Editorial Details

Venue / Journal / Book Egitania Sciencia

Volume & Issue Vol. 1 (No. 32)

Pagination Pages 55 - 99

Official Identifiers

DOI: 10.46691/es.v1i32.157

Discovery of Co-authors & Ciência ID

Authors itemized in work citation:

Almanso, João; Basílio, Maria S.; Borralho, Carlos. Corresponding author: Basílio, Maria S.

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A gamificação como estratégia para a melhoria da performance dos operadores de call center: estudo de caso myarena 🔓

Resume

Bibliographic & Editorial Details

Official Identifiers

Discovery of Co-authors & Ciência ID

Other Related Publications

Artificial Intelligence in Support of Teaching: Predictive Models and Adaptive Systems for Personalising Learning

Comparative Analysis of Ensemble Machine Learning Models for Risk-Oriented Monitoring of Military Procurement

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