Resume
This work is cataloged in the Scientific Portal. Officially published in IBIMA Business Review (2020). Referenced as: "Lousã, Eva Cristina Petiz de Freitas; RODRIGUES, Ana Cláudia; Matos PINTO, Eulália. Corresponding author: Lousã, Eva Cristina Petiz de Freitas".
The complete abstract and full text can be accessed directly at the official DOI: https://doi.org/10.5171/2020.306950