Resume
This work is cataloged in the Scientific Portal. Officially published in Management and Marketing for Improved Competitiveness and Performance in the Healthcare Sector (2021). Referenced as: "Pereira, Inês Veiga; Santos, José Duarte; Nunes de Carvalho, Inês".
The complete abstract and full text can be accessed directly at the official DOI: https://doi.org/10.4018/978-1-7998-7263-4.ch008