Back
Conference paper Open Access

Expectations vs costumer satisfaction: the case of luxury hotels 🔓

Santos, Sílvia , Oliveira, Mónica , Silva, Susana
3th International Conference on Tourism Research, March 2020, pp. 608–615
https://doi.org/10.34190/IRT.20.029
Published: March 2020
View at Publisher (DOI)

Resume

This work is cataloged in the Scientific Portal. Officially published in 3th International Conference on Tourism Research (2020). Referenced as: "Santos, Sílvia; Oliveira, Mónica; Silva, Susana".

The complete abstract and full text can be accessed directly at the official DOI: https://doi.org/10.34190/IRT.20.029

Keywords

Customer satisfaction Customer needs Customer perception expectations management Luxury hospitality

Bibliographic & Editorial Details

Venue / Journal / Book 3th International Conference on Tourism Research
Publisher Academic Conferences and Publishing International
Pagination Pages 608 - 615
Publication Venue / Conference Valencia, Spain

Official Identifiers

DOI: 10.34190/IRT.20.029

Autores & Descoberta de Ciência ID

Identificação dos autores da instituição e deteção de coautores via FCT Ciência Vitae.

Autor(es) da Instituição
S
Susana Sofia Pereira da Silva Investigador
Ciência ID: A71E-FBE0-F333
View Profile
Coautores da Obra

Autores discriminados na citação da publicação:

Santos, Sílvia; Oliveira, Mónica; Silva, Susana

Clique no botão acima para consultar a API da FCT e descobrir os perfis Ciência ID dos coautores.

Other Related Publications

Conference paper • 2026

AI-Driven Predictive Model for Diabetes Risk Assessment - A Class-Balanced Machine Learning Approach with Web-Based Deployment

Conference paper • 2026

SiSchool: A QR-Based Mobile Device Control System for Educational Environments

Conference paper • 2026

From predicting dropout rates to responsible intervention: explainable machine learning for academic success in higher education

ISLA Scientific Portal • Metadata officially synchronized via Ciência Vitae / FCT