Back
Conference paper

Expectations vs costumer satisfaction: the case of luxury hotels

Santos, Sílvia , Oliveira, Mónica , Silva, Susana
ISLA — Instituto Politécnico de Gestão e Tecnologia
2020, pp. 260–267 Published by: Academic Conferences and Publishing International
DOI: 10.34190/IRT.20.029 Handle: http://hdl.handle.net/10400.22/15742

Resume

Abstract
Abstract not provided by the author or the indexing source.

Keywords

#Customer satisfaction #Customer needs #Customer perception expectations management #Luxury hospitality

Bibliographic Details

Publication Type Conference paper
Publication Year 2020
Pagination pp. 260–267
Publisher Academic Conferences and Publishing International
Publication Status Published

ISLA Authors & Affiliations

M
Marco António Silva Oliveira
marco.oliveira@iscap.ipp.pt ID: D819-EBE2-698B
Profile
S
Susana Sofia Pereira da Silva
susanasilva@esht.ipp.pt ID: A71E-FBE0-F333
Profile