Susana Silva is a senior lecturer at the School of Hospitality and Tourism of Polytechnic of Porto (ESHT/P.PORTO), with graduation, master's and PhD in Psychology. She teaches in undergraduate and master courses in restaurant management, tourism, and hospitality on Human Resources Management, Communication, Interpersonal Relations, Organisational Behavior, Human Resources in Tourism, Research Methods and Techniques, Leadership and Team Development, Human Resources Development, Research Methodologies, and Customer Behavior. She was the President of the Pedagogical Council (2019 - 2023). Currently she is member of the Scientific Council at ESHT/P.PORTO. She was head of the Communication Office at ESHT/P.PORT member of the Unit of eLearning and Pedagogical Innovation of P.PORTO (EIPP/P.PORTO). As a researcher, she integrates as principal researcher CEOS.PP – Centre of organizational and social studies, and as research collaborator CiTUR – Centre for Tourism Research, Development, and Innovation. Her research interests are in the field of social sustainability, human resources management, leadership, communication, hard and soft skills, research methodologies, and customer behaviour applied to the field of tourism and hospitality. She has been a member of the organization and scientific committee of several national and international academic seminars and conferences and has several scientific papers and communications. Se has participate in several research projects as a resercher. Currently, she coordinate the Erasmus project HOSP-ECO.