Resume
This work is cataloged in the Scientific Portal. Officially published in Handbook of Research on Modernization and Accountability in Public Sector Management (2018). Referenced as: "Borrego, Ana Clara; Lopes, Cidalia Mota; Ferreira, Carlos Manuel".
The complete abstract and full text can be accessed directly at the official DOI: https://doi.org/10.4018/978-1-5225-3731-1.ch018