Resume
This work is cataloged in the Scientific Portal. Officially published in Gestão e Sociedade (2017). Referenced as: "Marques, Andreia Fernandes; Rodrigues, Ana Cláudia; Andreia Fernandes Marques; Ana Cláudia Rodrigues".
The complete abstract and full text can be accessed directly at the official DOI: https://doi.org/10.21171/ges.v12i31.2221