Resume
This work is cataloged in the Scientific Portal. Officially published in International Journal of Information Systems in the Service Sector (2021). Referenced as: "Amaro, A.C.S.; da Silva Domingos, J.P.; de Carvalho, J.M.".
The complete abstract and full text can be accessed directly at the official DOI: https://doi.org/10.4018/IJISSS.2021040103