Resume
This work is cataloged in the Scientific Portal. Officially published in International Journal for Quality Research (2018). Referenced as: "Vale, Cláudia; Rodrigues, Matilde; Azevedo, Rui; Ramos, Delfina; Loureiro, Isabel; Vale, C.; Rodrigues, M.A.; et al".
The complete abstract and full text can be accessed directly at the official DOI: https://doi.org/10.18421/IJQR12.04-10