Employee experience management: a multidimensional, structural and mechanism-based perspective

Employee experience management (EXM) is a strategic and systematic approach through which organisations design, coordinate, and continuously improve the structural conditions, organisational mechanisms, and interactions in the workplace. These interactions shape the experiences lived by employees throughout their professional trajectory. Based on organisational psychology, human resource management (HRM), organisational behaviour, human-centred design, and technological studies, EXM seeks to understand how employees perceive, interpret, and attribute meaning to their interactions with organisational environments. Employee experience (EX) thus emerges from the dynamic interaction between structural conditions, organisational mechanisms, and the psychological interpretation that employees make of their experiences in the workplace, influencing well-being, engagement, performance, and organisational sustainability.