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Book chapter Scopus Source The journal / series is indexed in Scopus (SCImago list). The article itself has not been verified. 3 Citations Quartil Q4

Online Guest Reviews Reputation: Its Importance in a Pandemic Crisis

Susana Sá , Eusébio Costa , Isabel Borges , Catarina Mota , Sónia Leite , Ana Raquel Noronha
ISLA — Instituto Politécnico de Gestão e Tecnologia
2022
DOI: 10.1007/978-981-16-9701-2_43

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Abstract
Abstract not provided by the author or the indexing source.

Keywords

#online guest reviews #hotel reputation #COVID-19 pandemic #Hotel industry #Health and safety #cleanliness #Booking.com #Consumer perception #hotel quality #tourism websites #webQDA #Reputation #business #Coronavirus disease 2019 (COVID-19) #Marketing #Quality (philosophy) #Point (geometry) #Supply chain #Pandemic

Bibliographic Details

Publication Type Book chapter
Publication Year 2022
Quartile (SCImago) Q4
Scopus Indexing Indexed source (via SCImago)

ISLA Authors & Affiliations

E
Eusébio Costa
eusebiocosta@iesfafe.pt ID: 0714-5527-5537
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S
Susana Emília Vaz Oliveira e Sá
susana.sa@iees.pt ID: 8C1F-A213-2E27
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