Social Media Content Analysis in the Higher Education Sector: From Content to Strategy

Social media has become one of the most prolific fields for interchange of multidisciplinary expertise. In this paper, computer science, communication and management are brought together for the development of a sound strategic content analysis, in the Higher Education Sector. The authors present a study comprised of two stages: analysis of SM content and corresponding audience engagement according to a weighted scale, and a classification of content strategies, which builds on different noticeable articulations of editorial areas among organizations. Their approach is based on an automatic classification of content according to a pre-defined editorial model. The proposed methodology and research results offer academic and practical findings for organizations striving on social media.