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Hospitality in Holiday Rentals: Guest Satisfaction

Mariana Madeira , Susana Silva , Teresa Pataco
ISLA — Instituto Politécnico de Gestão e Tecnologia
2021 Published by: Springer International Publishing
DOI: 10.1007/978-3-030-80733-7_8

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Abstract
Abstract not provided by the author or the indexing source.

Keywords

#holiday rentals #guest satisfaction #Hospitality #service quality #service customisation #guest-host relationship #private accommodation #Accommodation #Renting #hospitality industry #Marketing #business #Service (business) #Customer satisfaction #Advertising

Bibliographic Details

Publication Type Book chapter
Publication Year 2021
ISSN 2510-4993
Publisher Springer International Publishing

ISLA Authors & Affiliations

S
Susana Sofia Pereira da Silva
susanasilva@esht.ipp.pt ID: A71E-FBE0-F333
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T
Teresa Alexandra Azevedo Pataco
tpataco@iscap.ipp.pt ID: 1F18-80BE-1AA8
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