| Title | Year | States | Type | Indexacao |
|---|---|---|---|---|
|
Santos, J. D.; Almeida, F. L.; Monteiro, J. A.
The level of technology on Social Customer Relationship Management, 2013 |
2013 | Published | Conference paper | |
| 2011 | Published | Conference paper | ||
|
Almeida, F. L.; Monteiro, J. A.
An User-driven Approach for Service Process Innovation, 2011 |
2011 | Published | Conference paper | |
| 2009 | Published | Conference paper |
