Publications

Anabela Maria Bello da Silveira Baptista de Figueiredo Marcos

researcher

Ciencia Vitae 741A-5F92-B87E

ORCID 0000-0003-0588-9075

All 50 Journal article 16 Conference paper 12 Thesis / Dissertation 20 Book chapter 1 Book 1

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Journal article 16

Title	Year	Status	Type	Indexing
Marcos, Anabela Maria Bello de Figueiredo; Coelho, Arnaldo Fernandes de Matos Marcos, Anabela & Coelho, Arnaldo (2022). Service quality, customer satisfaction and customer value: holistic determinants of loyalty and word-of-mouth in services. The TQM Journal, 34(5), 957-978. https://doi.org/10.1108/TQM-10-2020-036., 2022 View Details DOI	2022	Published	Journal article
Marcos, Anabela; Neves, Carolina Marcos, Anabela e Neves, Carolina (2020). Loyalty and word-of-mouth determinants in the agricultural sector. Determinantes da lealdade e do passa-palavra no sector agrícola. European Journal of Applied Business Management, 6 (3), 42-64., 2020 View Details	2020	Published	Journal article
Marcos, Anabela Marcos, Anabela (2018). The Role of the Positive Switching Costs in the Insurance Industry. International Journal of Marketing, Communication and New Media, 6 (10), 7-31. , 2018 View Details	2018	Published	Journal article
Marcos, Anabela; Antunes, Andreia Marcos, A. & Antunes, A. (2018). Loyalty antecedents in banking services. Antecedentes da lealdade em serviços bancários. Portuguese Journal of Finance, Management, and Accounting, 4 (7), 3-36., 2018 View Details	2018	Published	Journal article
Marcos, Anabela Marcos, Anabela (2018). Relational outcomes of perceived justice in the insurance industry. European Journal of Applied Business Management, 4 (2), 1-26., 2018 View Details	2018	Published	Journal article
Marcos, Anabela Marcos, Anabela (2018). The effects of switching costs on relational outcomes in the insurance industry. European Journal of Applied Business Management, 4 (1), 118-137., 2018 View Details	2018	Published	Journal article
Marcos, Anabela Maria Bello de Figueiredo; Coelho, Arnaldo Fernandes de Matos Marcos, Anabela & Coelho, Arnaldo (2018). Communication relational outcomes in the insurance industry. Asia Pacific Journal of Marketing and Logistics, 30 (5), 1294-1318., 2018 View Details DOI	2018	Published	Journal article
Marcos, Anabela; Coelho, Arnaldo Marcos, Anabela (2017). Antecedents and consequences of perceived value in the insurance industry. European Journal of Applied Business Management, 3 (2), 29-51., 2017 View Details	2017	Published	Journal article
Sousa, Vitor; Marcos, Anabela Marcos, A. & Sousa, V. (2017). Os Determinantes da Performance Empresarial em Portugal. International Journal of Marketing, Communication and New Media, 5 (9), 43-73., 2017 View Details	2017	Published	Journal article
Marcos, Anabela; Coelho, Arnaldo Marcos, A. & Coelho, A. (2015). Communication determinants in the insurance industry. Revista Portuguesa de Marketing, 38 (35), 55-76., 2015 View Details	2015	Published	Journal article
Marcos, Anabela Maria Bello de Figueiredo Marcos, Anabela (2003). Tendências no financiamento dos transportes colectivos urbanos. Artigo publicado na Revista de Contabilidade e Comércio, nº233, vol. LIX, fevereiro., 2003 View Details	2003	Published	Journal article
Marcos, Anabela Maria Bello da Silveira de Figueiredo Marcos, Anabela (2002). Experiências tarifárias tendentes a estimular a utilização do transporte público. Artigo publicado na Revista de Contabilidade e Comércio, nº232, vol. LVIII, dezembro., 2002 View Details	2002	Published	Journal article
Marcos, Anabela Maria Bello de Figueiredo Marcos, Anabela (2002). A Questão dos Subsídios Públicos nos Transportes Colectivos. Artigo publicado no Jornal do Técnico de Contas e da Empresa (JTCE), ano 33º, nº436, janeiro., 2002 View Details	2002	Published	Journal article
Marcos, Anabela Maria Bello de Figueiredo Marcos, Anabela (2001). As Economias de Escala nos Transportes Colectivos. Artigo publicado na Revista Revisores e Empresa, ano 4, nº15, out/dez., 2001 View Details	2001	Published	Journal article
Marcos, Anabela Maria Bello da Silveira de Figueiredo Marcos, Anabela (2001). Os Efeitos das Reduções Tarifárias e da Gratuitidade nos Transportes Colectivos Urbanos. Artigo publicado no Jornal do Técnico de Contas e da Empresa (JTCE), ano 33º, nº434, novembro., 2001 View Details	2001	Published	Journal article
Marcos, Anabela Maria Bello da Silveira Baptista de Figueiredo Marcos, Anabela (2001). A Questão dos Custos Externos dos Transportes. Artigo publicado no Jornal do Técnico de Contas e da Empresa (JTCE), ano 33º, nº434, novembro., 2001 View Details	2001	Published	Journal article